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Terms and Conditions

Terms of Conditions

You must read our terms & conditions before purchasing. By purchasing with us, you are agreeing to our T&C’s.

Please take a moment to review our purchase and returns/refund policies detailed below.

Purchase Policy: When you make a purchase from Vintage Wholesale UK, you agree to the following terms.

Product Description Review: We urge you to carefully review the product description before finalising your purchase. This ensures that you have a comprehensive understanding of the item you are acquiring and its estimated dispatch date range.

Non-Refundable Items: Please note that Vintage Wholesale UK exclusively serves businesses, including companies and traders operating as Limited companies or Sole Traders on platforms such as eBay or Depop. As a result, all transactions with us are considered business-to-business (B2B) and are exempt from consumer law. 

Returns/ Refund Policy: We strive to ensure your satisfaction with every purchase from Vintage Wholesale UK. If you encounter any issues with your order, please follow the guidelines below. 

Grading Variance: Given the nature of our products, which includes used and worn items, there may be a grading variance of 10%. We recommend laundering items to maximise their selling potential. This is industry standard and a well known practice.

Authorisation Requirement: All returns must be authorised at our discretion. We do not offer refunds; instead, we provide credit notes for returned items. To initiate a return, your order must be in its original condition and accompanied by proof of purchase.

Customs/ Duties: All responsibilities fall down to the customer once the order has left our hands, it is your responsibly to liaise with correct custom agency and provide payment to allow clearance. Custom agency fees are a requirement as per your countries entries rules. This is something out of our hands and we don't get to see or communicate with customs on your behalf.

Return Request Period: We are a wholesaler that sells business-to-business, and do not partake in business-to-consumer sales and as such consumer law, which applies to the consumer purchase of products and not purchases from businesses for resale, do not apply.

We do not accept change of mind returns if you do not like the selection of items, these items are for resale and for personal use. They are for the purpose of re-sale.

Items come in grade A and B. Please see the grading guide for specific detail. These are second hand clothes, there will be signs of wear and some damage on occasions.

The grade of the items is clearly outlined on the descriptions of the products so please take the time to read these prior to purchase as once purchased you are in agreement with the terms and conditions stated here which does not allow change of mind returns as the buyer agrees to these terms and conditions once purchased, as outlined above on the terms and conditions. 

Please take the time to read the grading and terms and conditions before purchase so that you understand the terms of service.

Return Process: Unauthorised returns will be refused and returned to the sender. Upon receiving and inspecting your return, we will notify you of its approval status. If approved, you will receive a credit note for use on our online store.

If you have any questions or need further assistance regarding our returns and refund policy, please feel free to contact us.