FAQ

We’re a UK-based vintage clothing wholesaler founded by Anton and Michael. We’ve been sourcing and reselling since the early 2000s, so we understand what a dependable supplier means to a resale business. We built REUP Vintage around quality stock, clear grading and helpful service.

We supply businesses and sole traders buying for resale or commercial use. That includes online sellers, shop owners and market traders.

By ordering, you confirm that you’re buying wholly for business purposes and have authority to place the order.

We supply vintage and second-hand clothing in wholesale lots and reseller boxes. Check each product listing for the category, grade and details of what’s included.

Orders are final once placed and paid for. Changes or cancellations need our written agreement.

If you’ve made a mistake, email hello@reupvintage.co.uk as soon as possible so we can check whether a change is possible.

We may cancel the affected goods if stock is unavailable or there’s a clear pricing, description, discount or shipping error.

If we cancel goods before dispatch, we’ll refund the amount paid for those goods. For an error identified before dispatch, we may instead offer you the option to proceed at the correct price.

Unless the listing says you’re buying the exact garments pictured, photos and videos may show representative stock.

Mixed wholesale stock can vary in colour, measurements and contents. Read the listing and order confirmation for the details included in your purchase.

Check the product listing for any sizing information. A grade describes condition, so it doesn’t guarantee particular sizes or an even size distribution.

Vintage label sizes can differ from modern sizing and vary between brands and eras.

Our team assesses each box before dispatch. The grade applies to the overall condition of the box, so individual garments may vary.

We use the definitions and tolerance in our Grading Policy when assessing whether a box meets its advertised grade.

Grade A is our highest general condition grade, intended for resale after normal preparation.

Garments should be in very good, wearable condition, but may have minor signs of age or wear. These can include light fading, bobbling, small washable or light permanent marks, very small holes, minor previous repairs, light embroidery wear or cracking, and slight fraying.

Non-essential or removable parts, such as hood cords or detachable hoods, may also be missing. Grade A doesn’t mean new, unworn or free from imperfections.

Grade B shows more noticeable wear and may need cleaning, repairs or reworking before resale.

Examples include holes, thinning fabric, stains, fading, loose threads, damaged fastenings, seam wear, cracked prints, missing labels or missing non-essential parts. A garment may have more than one of these issues.

These boxes contain an intentional mix of Grade A and Grade B garments. Expect more variation in condition than in a Grade A box, with some pieces needing more preparation.

Stock described as broken, repair or salvage is supplied in its existing condition, with significant defects expected throughout.

It’s mainly intended for repair, reconstruction, upcycling, fabric recovery or parts. Don’t assume it’s suitable for immediate wear or resale.

Yes. A Grade A box may contain up to 10% Grade B garments. This allowance is reflected in the price and doesn’t, by itself, qualify the box for a return.

The tolerance applies downwards only: Grade B stock isn’t assessed against Grade A standards.

Grading describes physical condition. Unless the listing expressly says otherwise, it doesn’t guarantee particular brands, sizes, colours, styles, fabrics, eras or quantities of individual designs.

It also doesn’t guarantee demand, resale price, profit or suitability for your customers.

Your own grading system may differ from ours, but it doesn’t replace the grade under which the box was sold.

If you believe the box falls materially outside its purchased grade, follow the process below for reporting a problem. We’ll assess it against our Grading Policy, the permitted tolerance and the condition of the box as a whole.

Unless the listing says otherwise, stock is supplied unwashed and unprocessed. You’re responsible for inspecting and preparing it before resale.

Check each garment’s fabric, construction and care requirements before cleaning, steaming, pressing or treating it. Damage caused by preparation or handling after delivery isn’t covered.

Available payment methods are shown at checkout. Payment is required in full before dispatch unless we’ve agreed otherwise in writing.

We don’t offer credit accounts, part-payment or payment on invoice unless expressly agreed.

You’re responsible for any charges applied to you by your bank or payment provider, including currency conversion fees.

Ownership passes to you once we’ve received full cleared payment.

Orders placed and paid for before 3pm on a working day are usually dispatched the next working day.

Orders placed after the cut-off, at weekends or on UK bank holidays are usually dispatched on the next available working day.

Working days are Monday to Friday, excluding UK bank holidays. Dispatch and delivery times are estimates unless we agree otherwise in writing.

Shipping costs are shown at checkout before you complete your order.

Orders over £250 qualify for free standard shipping to eligible UK mainland addresses.

Yes. Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Isle of Wight and the Channel Islands don’t qualify.

Shipping to these areas is charged at the rate shown at checkout, regardless of order value.

Yes. Before ordering, check that the goods can be legally imported and resold in your country.

You’re responsible for local import requirements, taxes, customs duties, brokerage, clearance and other applicable charges. These aren’t included in our prices or shipping costs unless expressly stated.

Under our wholesale terms, responsibility for loss or damage passes to you when the courier collects the order.

Where we arranged delivery, we’ll provide reasonable help with a valid request for compensation from the courier. Keep the packaging, shipping labels, tracking details and supporting photos.

Email hello@reupvintage.co.uk with your order number and tracking details.

If tracking shows delivery but nothing has arrived, or your order appears missing in transit, contact us as soon as possible and no later than five working days after the expected delivery date.

Delivery dates are estimates, and delays can occur with couriers, customs or other circumstances outside our control.

Yes. We may send an order in more than one parcel, and they may arrive separately.

Compare the parcels received with your tracking information and report any difference promptly. A delay to one parcel doesn’t automatically give you the right to reject another or cancel the whole order.

Please provide a complete address, tell us about access restrictions and make sure someone is available to receive the order.

If delivery fails because of incorrect details, restricted access, an unavailable recipient, refused delivery or missed courier instructions, reasonable redelivery, return, storage or handling costs may apply.

Refusing delivery doesn’t cancel your order or automatically entitle you to a refund.

Refusing delivery, failing customs clearance or leaving import charges unpaid doesn’t automatically entitle you to a refund.

No refund or credit will be considered until the goods have been returned and inspected. Delivery, return carriage, customs, storage, brokerage, handling and other reasonable costs may be deducted from any amount otherwise refundable. You remain responsible for any shortfall.

We don’t offer change-of-mind cancellations, returns or exchanges. Stock not selling, personal preferences or disappointment with resale value don’t normally qualify for a return.

We review reported problems involving material transit damage, stock materially outside its purchased grade, the wrong product or category, significant shortages or another material fulfilment error. Any return needs our written authorisation.

Inspect your order promptly. Visible transit damage, shortages, incorrect stock and grading concerns must be reported within 48 hours of the delivery time recorded by the courier.

If packaging looks damaged, photograph it before opening and, where possible, record the damage with the courier.

Email hello@reupvintage.co.uk within the 48-hour reporting period. Include:

• Your name and business name.
• Your order number.
• A clear explanation of the issue.
• Photos of the outer packaging and shipping label.
• Photos showing the complete box contents.
• Clear photos of every affected item.
• Photos or video showing the damage, shortage or grading concern.

We may request further evidence. Problems reported late or without enough evidence may be rejected.

Keep the affected stock and all relevant packaging until the matter is resolved.

Before receiving our written decision, don’t wash, treat, wear, repair, alter, relabel, resell or dispose of the affected goods. Changing their condition may prevent us from assessing the problem.

We assess the product description, grade purchased, our grading definitions, permitted tolerance, condition of the box as a whole and your supporting evidence.

Photos of a few selected garments may not be enough. We may need evidence showing all the contents, and a final decision may depend on inspecting returned stock.

Depending on the nature and extent of the issue, the resolution may include replacement stock, a credit note or a partial refund.

A full refund may be appropriate where the entire consignment is materially affected and returned. We’ll confirm the resolution in writing. Replacement stock is subject to availability.

Please wait for our written authorisation. We’ll provide the return reference, correct address, dispatch deadline, packaging instructions and confirmation of how return costs will be handled.

Permission to return stock doesn’t mean a refund, replacement or credit has been approved. A final decision may depend on inspection.

Unless we agree otherwise in writing, you arrange and initially pay for return delivery.

If we confirm a material fulfilment error or that the goods materially failed to match the order, we may provide a return label or reimburse reasonable costs agreed in advance.

We don’t reimburse premium services, unreasonable charges or expenses that weren’t agreed. Original delivery charges are non-refundable unless included in the agreed resolution or required by law.

Use secure packaging and a tracked, appropriately insured service.

Put your name, original order number and return reference on the outside. Inside, include your name, business name, order number, email address, return reference, reason for returning and a list of the enclosed goods.

Keep your proof of posting and tracking details until the matter is resolved.

Approved refunds are normally processed within seven working days once:

• The resolution has been agreed.
• Any required goods have been returned.
• Our inspection is complete.
• You’ve supplied any information needed to process payment.

Refunds go to the original payment method. Your payment provider may take additional time to credit your account.

If the agreed resolution includes a credit note, its conditions will be confirmed when issued. Credit notes can’t be exchanged for cash.

Depending on how you use our services, we collect information such as your name, business and contact details, order history, payment references, account information and messages.

We may also collect technical, browsing, marketing and security information. Our Privacy Policy explains the details.

We use information to manage accounts, process payments, fulfil orders, arrange deliveries, answer enquiries, handle reported problems and return requests, prevent fraud and meet our legal obligations.

We may also use it for marketing where permitted. You can object to direct marketing, and withdraw consent where we rely on it. Necessary order and service messages will still be sent.

Where reasonably necessary, we share information with providers that help us operate the business, including payment processors, couriers, website, support, marketing and analytics services.

We may also share it with professional advisers, authorities and other recipients described in our Privacy Policy. We don’t sell personal information.

Depending on the circumstances, you may be able to access, correct or delete your information, restrict its use, object to processing or request a portable copy.

You can object to direct marketing at any time and withdraw consent where we rely on it. These rights have conditions and exceptions, which are explained in our Privacy Policy.

Email hello@reupvintage.co.uk.

For order enquiries, include your order number. To report a problem or request a return, include the evidence listed above so we can assess the issue.

REUP Vintage 36 Beulah Street Harrogate HG1 1QH United Kingdom