Shipping policy
Effective date: 06/10/2026
1. Dispatch times
Orders placed and paid for before 3pm on a working day are usually dispatched on the next working day.
Orders placed after the cut-off, over a weekend or on a UK bank holiday are usually dispatched on the next available working day.
Working days are Monday to Friday, excluding UK bank holidays.
Dispatch times are estimates rather than guarantees. We will contact the buyer if we become aware of a significant delay.
2. Delivery
We use third-party couriers to deliver reseller boxes. We may provide an estimated delivery window, but we cannot guarantee an exact date or time.
Risk of loss or damage passes to the buyer as soon as the order is collected from us by the courier. We will provide reasonable assistance with a valid courier claim where we arranged the delivery.
The buyer is responsible for providing a complete delivery address, disclosing access restrictions and ensuring that someone is available to receive the order.
3. Delivery costs
Shipping costs are shown at checkout before the order is completed.
Orders over £250 delivered to eligible UK mainland addresses qualify for free standard shipping.
The free-shipping threshold does not apply to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Isle of Wight or the Channel Islands.
4. UK mainland and extended areas
Our standard rates and free-shipping threshold apply only to eligible UK mainland addresses.
Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Isle of Wight and the Channel Islands are charged at the delivery rate shown at checkout and do not qualify for free shipping, regardless of order value.
5. International deliveries
Buyers outside the United Kingdom are responsible for any import VAT, sales tax, customs duty, brokerage charge, clearance fee or other charge applied in the destination country.
These amounts are not included in our prices or shipping charges unless expressly stated otherwise. We do not control the amount charged or the time taken by customs.
If the buyer refuses delivery, fails to complete customs clearance or does not pay an import charge, any resulting return will not be treated as our fault.
We may deduct the original shipping cost, return carriage, customs charges, storage, brokerage, handling fees and other reasonable costs from any amount otherwise refundable. The buyer remains responsible for any shortfall.
6. Delays
Deliveries may be delayed by couriers, weather, customs, inspections, strikes or other circumstances outside our reasonable control.
We will provide reasonable assistance in tracing a delayed delivery, but estimated delivery dates are not guaranteed.
7. Failed or refused delivery
Refusing delivery does not cancel an order or automatically create a right to a refund.
If delivery fails because the address is incorrect, access is restricted, nobody is available, the buyer refuses the order or the buyer fails to follow the courier's instructions, we may charge the buyer for reasonable redelivery, return, storage and handling costs.
8. Lost, missing or damaged deliveries
If tracking shows an order as delivered but it has not arrived, or if an order appears to be missing in transit, the buyer must contact us as soon as possible and no later than five working days after the expected delivery date.
Visible transit damage, missing parcels, incorrect goods and shortages must be reported under our Returns Policy. Visible damage and shortages must be reported within 48 hours of the delivery time recorded by the courier.
The buyer should retain the packaging, shipping label, tracking information and photographs required to support a courier claim.
Claims reported outside the relevant time limit may be rejected if the delay prevents us or the courier from investigating them.
9. Separate consignments
We may send an order in more than one parcel or consignment. A delay affecting one parcel does not automatically give the buyer the right to reject another parcel or cancel the whole order.
The buyer should compare the number of parcels received with the courier tracking information and report any difference promptly.
10. Contact
Questions about dispatch or delivery should be sent to hello@reupvintage.co.uk. Please include the order number and tracking number where available.
11. Changes to this policy
We may update this policy from time to time. The latest version will be published on our website and will apply from the effective date shown.
The version in force when an order is placed will continue to apply to that order. If you do not accept an updated version, you should stop using our website and must not place any further orders. Continued use of our website after an update takes effect confirms your acceptance of the updated policy for future use and orders.